Privacy Policy

Last updated: July 14, 2025

1. Introduction

This Privacy Policy explains how SoftVerd LLC ("Company", "we", "us", or "our"), a company registered in Wyoming, USA, collects, uses, stores, and protects your information when you use the Rödd AI platform and related services ("Service"). By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

• Account Information: Name, email address, password, and team information provided during registration.
• Usage Data: Information about your interactions with the Service, including activity logs, call records, and feature usage.
• Content: Documents, URLs, manual entries, and other data you upload to knowledge bases.
• Payment Information: Billing and payment details processed securely by our payment provider (Polar.sh).
• Device and Technical Data: IP address, browser type, device information, and cookies (for authentication and security; no marketing cookies are used).

3. How We Use Your Information

• To provide, operate, and improve the Service
• To authenticate users and secure accounts
• To process payments and manage subscriptions
• To communicate with you about your account, updates, and support
• To analyze usage and improve features
• To comply with legal obligations

4. Data Storage and Security

• Your data is stored in secure databases hosted in the European Union (Amsterdam).
• We use industry-standard security measures to protect your information from unauthorized access, disclosure, or loss.
• Access to your data is restricted to authorized personnel only.

5. Data Sharing and Processors

• We do not sell or share your personal data with external data brokers or advertisers.
• We share data only as necessary with trusted third-party processors to provide the Service, including:
  • Twilio: For telephony and call processing
  • OpenAI: For AI and language model processing
  • Polar.sh: For billing and payment processing
• These providers are contractually obligated to protect your data and comply with applicable laws.

6. International Data Transfers

Your information may be processed in countries outside your jurisdiction, including the United States and the European Union. We ensure appropriate safeguards are in place for international data transfers as required by law.

7. Your Rights

• Access: You can request a copy of your personal data.
• Correction: You can update or correct your information via your account settings.
• Deletion: You can delete your account at any time. This will permanently remove your data, subject to legal retention requirements.
• Objection and Restriction: You may object to or request restriction of certain processing activities.
• Portability: You may request your data in a portable format.
• To exercise your rights, contact us at contact@roddai.com.

8. Data Retention

We retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via the Service or email. Continued use of the Service after changes constitutes acceptance of the new Policy.

11. Contact

For questions or concerns about this Privacy Policy or your data, please contact us at contact@roddai.com.