Terms and Conditions

Last updated: July 14, 2025

1. Introduction

Welcome to Rödd AI, a SaaS platform owned and operated by SoftVerd LLC, a company registered in Wyoming, USA ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Rödd AI platform and related services ("Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration and Security

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use or suspected breach of security.

4. Service Description

Rödd AI provides a platform for managing and monitoring AI-powered voice agents for phone-based interactions. Key features include:

• AI voice agent creation and management
• Team and user management
• Knowledge base uploads (documents, URLs, manual content)
• Call management and analytics
• Integrations with third-party services (e.g., Twilio, OpenAI, Polar.sh)
• Usage-based billing and subscription management

5. User Content and Data

• You may upload or provide content (including documents, URLs, and manual entries) to knowledge bases for use by AI agents.
• You retain ownership of your content, but grant us a non-exclusive, worldwide license to use, process, and store it solely for the purpose of providing the Service.
• You are responsible for ensuring that your content does not infringe any third-party rights or violate any laws.

6. Data Privacy and Security

• We process and store user data in secure databases hosted in the European Union (Amsterdam).
• User data is not shared with external data providers except as required to provide the Service (e.g., Twilio for telephony, OpenAI for AI processing).
• We implement industry-standard security measures to protect your data.
• We comply with applicable data protection laws, including GDPR and CCPA.
• For more information, please refer to our Privacy Policy.

7. Third-Party Services

• The Service integrates with third-party providers, including but not limited to Twilio (telephony), OpenAI (AI/LLM), and Polar.sh (billing).
• Use of these integrations is subject to the terms and privacy policies of the respective providers.
• We do not control and are not responsible for the content, privacy, or security practices of third-party services.

8. Billing, Subscriptions, and Payments

• Access to certain features requires a paid subscription. Pricing, billing intervals, and included usage are described on our website and during checkout.
• Usage-based billing applies to certain actions (e.g., call minutes, agent testing) and may result in additional charges.
• Payments are processed securely via our billing provider (Polar.sh). By subscribing, you authorize recurring charges as described at checkout.
• All fees are non-refundable except as required by law.
• We reserve the right to change pricing or plans with reasonable notice.

9. Acceptable Use

• You agree not to use the Service for any unlawful, harmful, or abusive purpose.
• You may not upload or transmit content that is illegal, infringing, or violates the rights of others.
• You may not attempt to interfere with or disrupt the Service or its security.
• You may not use the Service to send unsolicited messages, spam, or engage in unauthorized marketing or outreach activities.

10. Account Termination

• You may delete your account at any time via the dashboard. Account deletion is non-reversible and will result in loss of access and data.
• We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

11. Intellectual Property

• The Service, including all software, content, and trademarks (except user content), is owned by SoftVerd LLC or its licensors.
• You may not copy, modify, or distribute any part of the Service without our written permission.

12. Disclaimers and Limitation of Liability

• The Service is provided "as is" and "as available" without warranties of any kind.
• We do not guarantee that the Service will be uninterrupted, error-free, or secure.
• To the maximum extent permitted by law, SoftVerd LLC and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.
• You are solely responsible for your use of the Service, including any content or communications generated. We are not liable for any damages or claims arising from your or any third party’s inappropriate, unlawful, or unauthorized use of the Service.

13. Indemnification

You agree to indemnify and hold harmless SoftVerd LLC, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via the Service or email. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles. Any disputes arising from these Terms or the Service will be resolved in the courts of Wyoming, USA, unless otherwise required by applicable law.

16. Contact

For questions or concerns about these Terms, please contact us at contact@roddai.com.